Refund Request

Refund Request Submission

Before submitting this form, please review the information below. Submitting here is the official channel to process a refund with our team. This process ensures your request is documented, tracked, and verified for accuracy.

Refund requests are reviewed in the order received.
Typical processing time is 24–72 business hours, depending on case load.
If your request involves DS-160 corrections or appointment scheduling, partial refunds may apply depending on service stage at time of request.

Modify Appointment Fix DS-160 Information Ask Support First

Many issues are resolved faster via Support without requiring a refund submission.

Applicant's Information

Applicant's Name*

First Last

Email*

Last 4 digits of Credit Card you used to make your payment.*

Please type the last 4 digits of the credit card you used to make your payment.

Refund Information

Cancellation Reasons*

Refund Policy*

Refunds will be issued based on the cancellation reason, as follows:

1. No Interview Fee Paid & No Appointment Scheduled
Full refund of both the $165 service fee and any unpaid fee.

2. Unawareness of Using an Agency

When placing an order with UVA, you agree to have UVA act on your behalf to assist with your DS-I60 form and appointment scheduling. This is clearly stated during checkout and in all order confirmations.

If you request a cancellation on the basis that you were unaware you were using an agency, we will in good faith refund $40 of the $165 service fee as a courtesy.

3. No Slots Are Available
If your appointment cannot be booked due to system restrictions (e.g., duplicate profile, ineligible application), you will receive a full refund.

Additional Terms
The service fee is $165. Refund amounts above are fixed.
The Interview fee ($185/$205/$315 depending on non-immigrant category) is non-refundable once paid.
Processing time: Up to 14 business days.
Refunds will be issued to the original payment method only.

I agree to the refund policy

Explanation for Refund Request*

Please explain the reason for your refund request with enough detail so we can review your case accurately and quickly.

Applicant's Signature*

Important Notice

Refund submissions through this form are processed faster than bank chargebacks or disputes. Filing a bank dispute before this process is completed may delay resolution and can require additional verification by payment processors and government systems.

After submission, you will receive an email acknowledgment confirming receipt. Please do not submit duplicate requests, as duplicates may extend review time.

Refund Terms & Policy

We are a private service provider and are not affiliated with the U.S. Department of State or USCIS.